Address
Fackelmann India Pvt. Ltd. 7th Floor, Building No 5, Tower-A, DLF Cyber City, DLF Phase-3, Gurugram - 122002, Haryana
Find quick answers to our most common questions.
Phone
Business hours
Monday to Friday
From 9:00 AM to 5:30 PM
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Your Questions, Answered
Order & Shipping
1. How can I track my order?
You’ll receive a tracking number by email once your order is shipped. Use it on our website or the carrier’s site to check your delivery status.
2. How long does shipping take?
Most orders are delivered within 3–7 business days. International shipping may take longer, depending on location.
3. Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times will be shown at checkout.
4. Can I change or cancel my order?
If your order hasn’t shipped yet, please contact us as soon as possible to request changes or cancellation.
5. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options at checkout.
Product & Returns
1. What is your return policy?
Returns are accepted within 15 days of purchase if products are unused and in original packaging. Contact our support for assistance.
2. Are your products covered by warranty?
Yes, all our products include a limited warranty, T&C applied. Check the respective product page for more details.
3. Do you offer discounts for bulk purchases?
Yes, special pricing is available for large or business orders. Reach out to us for more information.
4. Is my personal information secure?
We take privacy seriously and use advanced security measures to protect your data.
5. How can I contact customer support?
You can reach us via email consumer@fackelmann.co.in or through our on our number 8800997550. We aim to reply within 24 hours.